Complaint
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Your involvement *
I am the complainant
I represent someone else
Complainant to remain anonymous
Complaint is about *
Reference
Please provide details of your complaint below *
Details of action taken to resolve the issue *
Problem
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Please select
Communication
Delay in answering call
Delay in communication
Incorrect information or advice given
Insufficient information given
No communication received
Service quality
Delay in doing something
Failure to do something
Inadequate services provided by a third party
Not to the quality or standard expected
Officer error
Reasonable adjustments not made
Refusal to do something
Payments or disputed charges cause
Delay in payment
Disagree with charge received
Dissatisfied with financial support offered
Incorrect charge
Payment not received
Unhappy with Recovery Action
Service failure
Cancellation or withdrawal of service
Failure to deliver a service
Loss of service
Staff conduct cause
Inappropriate behaviour
Missed appointment
Refusal to assist or help
Staff rudeness
Policy and procedure
Disagree with policy or procedure
Procedures not followed
Unhappy with decision
Legal and regulatory
Breach of privacy and confidentiality cause
Discrimination - inappropriate action or service
Discrimination - not treated fairly
Health and safety cause
Was compensation offered? *
Was compensation offered?
Yes
No
What would you like us to do to resolve the issue?
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